FAQ
We know you have questions.
We’ve got the answers!
What Options Do l Have For Controlling My System?
Currently, there are three options available to choose from:
- App Smart Control
- Motorized Remote Control
- Manual Operation
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Is This Pergola Easy to Assemble?
We have the assembly manual instruction specifically made according to your project site. It’s a DIY product designed to be easily assembled.
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Can I Customize My Pergola with Optional Accessories?
Certainly! We offer a variety of optional accessories to customize your own pergola. Such as LED/RGB lights, rain sensors, warner, side zip screen, glass doors, ceiling fans, slatted fence, etc. If you have any further ideas we encourage you to share them with us.
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What Colors Are Available to The Sunx Pergola?
Sunx features three standard color options—white, black, and gray—that complement almost any architecture. For those unique design requests. We will provide a variety of custom colors for you to choose from.
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What Is Your Product Warranty?
We offer a 15 years warranty on the structure of PERGOLA with ordinary powder coated, along with a 3 years warranty on the electronics.
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What Is Your Product Warranty?
We offer a 15 years warranty on the structure of PERGOLA with ordinary powder coated, along with a 3 years warranty on the electronics.
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What Is The Longest Span Of Your Louvre?
There is one shape available for the LUXE louver blades. The 202 mm-wide aerofoil blade has a maximum spanning capacity of 14.76 feet without sagging.
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How Will It Hold Up in My Climate?
Our system is specifically engineered to withstand hurricane-force winds of 112-137 mph and heavy snow loads of 24-31 inches. It’s highly durable and outperforms most competitors on the market today!
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Do You Help with Design？
Sure! Our in-house design team can help create a photo-realistic 3D rendering of your dream pergola, allowing you to see it before you buy it. Sunx creates the perfect solution for you.
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How to Make The Order?
Kindly send us the sizes of the area and the pictures of the construction site if you can. We will then make the design and proposal accordingly. After you confirm the design and the quote, the order will be taken care of by us, from production to shipping, even door-to-door delivery we can handle, if needed.
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Can You Offer A Free Sample?
We provide samples but not free. Once ordered we will deduct the sample fees from your first order.
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What’s Your Minimum Order Quantity?
Our MOQ is 1 pcs in Sunx standard size. If Any special requirement, MOQ will be One 20GP Container.
